Services

Agent Performance Monitoring - Know Which Reps Sell and Which Do Not

Track your agents' performance with KPIs and incentives, and fix underperformers. A funded channel-management service with a monthly scorecard.

Agent Performance Monitoring — Know Which Reps Sell and Which Do Not

The problem it solves

Some of your agents are selling; some are not. You cannot tell which, because nobody is measuring. Without KPIs, underperformers keep collecting commissions while your market entry stalls. The exporters who win know exactly which reps produce and which need to be replaced or re-planned. Monitoring a foreign agent network with hard numbers is the difference between a channel that works and a channel that just exists.

What the service is

A performance-monitoring service that tracks each agent and rep against KPIs, flags underperformers, runs the incentive structure, and executes improvement plans - so you always know which of your partners actually sell.

How it works

Set the KPIs

we agree the metrics that define a productive agent in your market.

Track performance

we monitor each agent's activity, pipeline, and results monthly.

Flag underperformers

we identify the reps below target before they cost you the market.

Run the incentives

we run the structure that rewards the sellers and corrects the rest.

Execute improvement plans

we coach, re-plan, or replace underperformers with local judgment.

Benefits

Hard numbers on every agent, not guesses.

Underperformers flagged before they cost you the market.

Grant-eligible

CanExport and EDC reimburse up to 50% of eligible costs to incorporated Canadian exporters for channel management.

Incentives that actually reward selling.

A monthly scorecard you can act on.

Who it is for

An exporter with a dozen agents and no idea who sells.

A manufacturer whose network has flatlined in a key EU market.

A tech company re-planning reseller performance in India.

What is included

KPI definition per market

Monthly performance tracking

Underperformer flagging

Incentive runs

Improvement-plan execution

Channel-management grant documentation

The grant angle

This service is structured as a grant-eligible activity under CanExport SMEs 2026-27. Specifically, it qualifies as Channel management. That means two things for your budget: the activity is grant-eligible (CanExport can reimburse up to 50% of eligible costs to your company), and we document it with evidence so your claim is approved. Under the program rules, CanExport reimburses up to 50% of eligible costs for a for-profit, incorporated Canadian company with 3 to 500 employees and at least $300,000 in revenue, entering a market that is new to you. We confirm your specific eligibility in the readiness call before you commit anything.

How other companies are doing this

The pattern is proven by the programs that fund it, not by our claims. According to the Trade Commissioner Service, TCS clients export 20.5% more and reach 20.9% more markets on average than exporters who go it alone. CanExport funds thousands of diversification projects every year, with roughly $31 million available in 2026-27, and EDC's Trade Impact Program has already financed more than 6,000 transactions for Canadian exporters pivoting away from the US. Canadian companies are doing exactly this every day: building a grant-supported non-US market presence. The question is whether yours is one of them.

The proof is also in the process. We meet you in person to understand your product and capacity, we map your grant before you spend a dollar, and we document every activity with evidence, so your claim is clean and your market entry is real. That visible process, combined with government co-funding, is how a newer player earns the trust that established firms get from decades of references. We do not ask you to trust our word; we show you exactly what will happen, step by step, and grant programs reimburse up to half of the eligible costs.

What we bring on top of the process is delivery discipline. We are 100% Canadian owned with 30 years of on-the-ground experience in target markets and a network of vetted local partners in 20 countries. We work exclusively for Canadian exporters, never for foreign buyers, so there is no conflict of interest in where we point you. And once your engagement begins, the proof compounds fast: every meeting booked, every buyer vetted, and every application filed is a real, documented result you can see and use.

Get started

Getting started takes three steps and begins with a call, not a contract:

Book a readiness call.

Tell us your product and the market you are considering. We confirm fit and grant eligibility in that first conversation.

We scope your plan.

You approve the scope, the price, and the grant structure before you spend a dollar. This is where the grant eligibility is confirmed and the cost is mapped, so there are no surprises.

You get started within 30 days.

We handle the delivery, you keep the customers and the relationships, and the evidence is documented for your claim as the work happens.

The price is visible and predictable: a flat fee plus the grant-covered costs of the activity, with success components tied to real outcomes where they apply. Because the cost leg is grant-eligible, your out-of-pocket is typically halved. No form required to see the price. No obligation before the readiness call.

Sector focus: alcohol & beverage exporters

The US import ban on Canadian alcohol took effect September 29, 2026. Canada exported $1.36B in alcohol in 2023 - 90% to the US, about two-thirds of it spirits. Rye, whisky, wine, beer, vermouth, vodka, tequila and rum now need non-US buyers fast.

This service works the same way for every sector: alcohol and beverage, dairy and agri-food, seafood, manufacturing, and technology. Pick a market in the Global Markets hub, check the trade agreement, and let us do the work - grant-eligible clients can claim up to 50% of their eligible costs back via CanExport and EDC.

Questions

What KPIs do you track?

Activity, pipeline, meetings, and results - the metrics that define a productive agent in your market.

What happens to underperformers?

We coach and re-plan first; if that fails, we replace - the network is managed.

Am I eligible?

CanExport SMEs 2026-27 covers channel management for eligible companies.

How often do I see results?

A monthly scorecard per agent, plus alerts the moment an agent goes off-target.

Final call

A market you have never entered is a market full of buyers you have not met. The difference between waiting and winning is whether someone has already started the work. We build the plan, you take the meetings and close the deals, and grant programs reimburse up to 50% of eligible costs. This is not a subscription you sign in the dark: you see the scope, the price, and the grant structure before you commit a dollar, and the evidence of what was done comes back to you with every milestone. Every engagement starts in person, in Canada, so you know exactly who is doing the work and how it will be delivered before you sign anything.

What you keep at the end is yours: the buyer relationships, the market knowledge, the documented evidence, and the standing presence you can build on. Grant programs can reimburse up to half of the eligible costs, because diversifying Canadian exports is a national priority and the programs exist to fund exactly this. The only question is whether your market entry is one of the ones they fund.

Talk to a person today - we are in Canada, and we will come to you.

Subscribe or book your free readiness call now. Grant programs can reimburse up to 50% of eligible costs.

Book a free readiness call

Grant programs can reimburse up to 50% of eligible market-entry costs. In one free call we tell you honestly whether your product fits a non-US market.

Book a free readiness call